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Appointments scheduling customer service

Published 02/23/2015 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

Agendize is an appointments scheduling app that helps to improve customer engagement and communication. The app’s unified features include online scheduling, click-to-call, live chat support, a form builder, and call tracking. It also includes a built-in CRM, social sharing buttons and an integrated analytics platform.

Agendize’s scheduling widget lets your customers book services at any time and pay for them online through PayPal. It is fully customized meaning the interface can be tailored to match your brand and you can define which sessions, services, staff and assets can be booked and when.

Agendize lets you set up email and SMS notifications and reminders for both staff and customers and also syncs with Google Calendar and Windows Live Calendar to avoid double booking. The scheduling tool is not only fully mobile but is also available on Facebook, and as a Smartwatch app.

Agendize enables you to contact customers instantly through the click-to-call feature, which also lets you record calls and play pre-recorded announcements. The app also offers a custom form builder to generate leads, conduct surveys and anything else.

Cutomer communication is further facilitated with Agendize’s live chat tool. This feature lets you invite your customers to chat sessions, transfer files, send canned messages and access a complete chat history. The customizable form builder feature gives your customers a further point of contact.

Support for call tracking lets you record calls, get missed call notifications, and generate call analytics reports. Agendize analytics gives you a better understanding of your website users’ behaviour with live analytics on actions, keywords and visitor traffic.

Agendize screenshot
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What is the history and popularity of the app?

Agendize was founded in 2003 and is headquartered in France, with four regional offices in Montreal, Brussels, New York and Mexico. The app was founded by Alexandre Rambaud, an IT professional, to combat the scheduling difficulties he faced in his own professional life. The original team spent the first 3 years building the app before they received funding in 2006. Agendize is currently used by some 100, 000 companies including Videotron, Desjardins, Quebec City, and Evoca.

What are the differences to other apps?

Most appointments scheduling apps cover only their own territory - appointments scheduling - meaning you need to subscribe to other apps for other customer communication needs and hope they integrate. Agendize combines the functions of a number of separate applications in one, combining live chat, scheduling, calling, and analytics in one.

Agendize is dedicated to improving all round customer service, not simply in the capacity of scheduling. This further driven by social sharing, Agendize integrates with social networks, blogs, instant messengers, and GPS devices so your users can share and send contact information, events and links.

How does the web app look and feel to use?

Agendize offers a no-frills, plain and simple, predominantly white interface. A navigational side bar gives access to all the features, such as Call Me, Chat, Schedule Appointment, Form, Send to, and Share. All of the features are easily customizable, with further tabs, options and detailed information located within each feature section. The customer facing widget can be customized to meet your brand, and is just as straightforward to use and the desktop app.

The mobile scheduling app shows two main tabs, calendar and clients. Information is displayed in a simplified manner, the calendar tab shows a straightforward list of all your appointments in a time and date ordered list. While the clients tab shows the name, contact details, and recent appointments made by your client. The analytics feature is the only section with a splash of colour, showing engagement metrics in graphs and numbers.

How does the registration process work?

You can sign up via the Agendize website by clicking on the “Log In” button at the top righthand of the screen. This leads you to an online form to fill in with your name, email address, password, phone number and website. This will give you full access to the app for 30 days. No credit card is required for the free trial.

What does it cost to use the application?

Agendize is offered on four different pricing plans. The first plan in free for 1 user and up to 10 appointments. It does not include click-to-call, live chat or call tracking, however the rest of the plans do. The Starter plan costs $50 for 1 user and 1 location.

The Pro plan costs $75 for 3 users and 2 locations, while the Premier plan costs $195 for 10 users and 5 locations. There is also an enterprise option which includes a number of APIs, Salesforce integration, tailored developments and a dedicated account manager.

Who would you recommend the application to?

Agendize is suitable for business of any size, with plans to suit small, single-location businesses as much as multi-location franchises. The app is suitable for any appointments-based business that provides services, classes, or consultations.

Due to the range of additional customer service tools, such as live chat and click-to-call, the app is suitable to any customer-facing business. It is currently used by a range of industries and business types, including a utilities company, online retail store, credit union, and HVAC rental company.

  • Customizable online scheduling widget for booking and payment
  • Live chat tool with file transfer, canned messages and history
  • Form builder with custom fields, templates and notifications
  • Call tracking for local or toll free numbers in over 30 countries
  • Click-to-call with call recording and pre-recorded messages
  • Built-in sharing on social networks, blogs, instant messengers and more
  • Web analytics tool to analyze customer behaviour and demographics

Agendize video

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Agendize pricing

Cheapest plan (per month) : FREE
Most expensive plan (per month) : $195.00




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